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Modular Amps
Egnater / Randall Modular Amps
Amp went dead between sound check and show time
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<blockquote data-quote="Jack Napalm" data-source="post: 71822" data-attributes="member: 1844"><p>Let me start by saying that Kevin Drury at Randall amp tech support has been great in working with me... But, I am very frustrated with this whole process.</p><p></p><p>It took over a week to get the board shipped to me. Kevin passed off the order and it sat in shipping for I don't know how long. Kevin finally had to overnight the board to me himself.</p><p></p><p>After taking the board to my tech he started working on replacing it and found that my impedance selector switch was blown apart. Working with Kevin again he has been unable to locate them and I have to wait until someone comes back into the office next week. </p><p></p><p>This process makes it very hard to rely on the amp in the future as a gigging amp. I just can't see putting it into a situation again where I need to rely on it over and over. I love this amp but if something happens to it there is no telling how long it will take to get it fixed and even if you can get all the parts in a timely manner. It would make a great studio amp. </p><p></p><p>This should no way be a reflection on Kevin. He has been responsive and taken matters into his own hands when others at Randall drop the ball. I can't say enough goods things about his support. I am just very frustrated with the ability to get replacement parts.</p></blockquote><p></p>
[QUOTE="Jack Napalm, post: 71822, member: 1844"] Let me start by saying that Kevin Drury at Randall amp tech support has been great in working with me... But, I am very frustrated with this whole process. It took over a week to get the board shipped to me. Kevin passed off the order and it sat in shipping for I don't know how long. Kevin finally had to overnight the board to me himself. After taking the board to my tech he started working on replacing it and found that my impedance selector switch was blown apart. Working with Kevin again he has been unable to locate them and I have to wait until someone comes back into the office next week. This process makes it very hard to rely on the amp in the future as a gigging amp. I just can't see putting it into a situation again where I need to rely on it over and over. I love this amp but if something happens to it there is no telling how long it will take to get it fixed and even if you can get all the parts in a timely manner. It would make a great studio amp. This should no way be a reflection on Kevin. He has been responsive and taken matters into his own hands when others at Randall drop the ball. I can't say enough goods things about his support. I am just very frustrated with the ability to get replacement parts. [/QUOTE]
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Modular Amps
Egnater / Randall Modular Amps
Amp went dead between sound check and show time
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