khingpynn
Well-known member
Well it took 10 months and I must say Randall did go above and beyond my expectations with resolving the issues surrounding my purchase of the Randall Lynch Box.
Bad tolex - replaced entire spkr cab and replaced head shell
Head blowing fuses - recieved advice on what type of fuse to use... followed advice and all is well.
Bad tubes - replaced
Delayed shipping time - just recieved the last module earier this week... Super V
General poor service and slow responce time - recieved several apologies plus a nice swag package.
All in all I'm super happy with the results and even happier that a resolve has been met eventhough it was quite a wait. I feel Randall has learned from this and I would like to believe that in the future better customer service results from all this.
Randall has a great concept/product in this modular all tube system. I can tell they really allowed George Lynch to have a huge say in the final product. I mean it when I say I feel that the Randall MTS line of amps is the biggest leap forward in tube amps in many years. Ofcoarce a big part of that is Bruce Egnater.
I look forward to the new developments and improvments in the MTS line.
One thing for sure is the Randall Lynch Box is one killer looking and sounding amp... tonally the best amp I've owned... and all at a very reasonable price.
Thanks go out to Rich, Steve and Doug for doing the best they could and making sure in the end I am 100% satisfied.
Craig
Bad tolex - replaced entire spkr cab and replaced head shell
Head blowing fuses - recieved advice on what type of fuse to use... followed advice and all is well.
Bad tubes - replaced
Delayed shipping time - just recieved the last module earier this week... Super V
General poor service and slow responce time - recieved several apologies plus a nice swag package.
All in all I'm super happy with the results and even happier that a resolve has been met eventhough it was quite a wait. I feel Randall has learned from this and I would like to believe that in the future better customer service results from all this.
Randall has a great concept/product in this modular all tube system. I can tell they really allowed George Lynch to have a huge say in the final product. I mean it when I say I feel that the Randall MTS line of amps is the biggest leap forward in tube amps in many years. Ofcoarce a big part of that is Bruce Egnater.
I look forward to the new developments and improvments in the MTS line.
One thing for sure is the Randall Lynch Box is one killer looking and sounding amp... tonally the best amp I've owned... and all at a very reasonable price.
Thanks go out to Rich, Steve and Doug for doing the best they could and making sure in the end I am 100% satisfied.
Craig