Yeah it really stinks about randalls quality control and customer care. If i recieved a head with out tubes, id be completely beside myself, especially the week of namm when god knows youre never gonna get any customer service.
Steve has a custom module he uses in his RM100 that dave friedman built for him; it sounds really killer, but in all honesty, he uses a lot of other stuff in his rig to get his sound. Last time he was down he had a Suhr 0d-100 for his cleans, the RM100 with custom module(based off the plexi) for his distortions, and his usual rack of damnation. Les pauls all loaded with his sig pickups from bareknuckle and 6 marshall cabs loaded with v-30s. Sounds epic live, but once again, his rack stuff and stompers have a lot to do with it im sure.