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Modular Amps
Egnater / Randall Modular Amps
Randall Customer Service get's an A+
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<blockquote data-quote="jimosity" data-source="post: 1312" data-attributes="member: 131"><p>When I got my RM4's, I initially bought two of them, then realized a slight lag in delay time when switching channels via midi.</p><p>I contacted Randall and told them what was happening and asked if they had any suggestions to improve the switching time when changing channels via MIDI. They consulted Bruce Egnater and decided that I needed a chip replaced in my RM4 to change the switching time from 50ms to 10ms. Since I owned 2 RM4's, they sent me two chips, I replaced them and then everything worked incredibly well!</p><p></p><p>Before the grailtone site had the mods for the MTS modules online; I wrote to Bruce asking him some questions about modifying some of the tones I was getting from a couple of the modules.</p><p>He gave me a very thorough rundown of how to mod them; including one extra chip replacement than the grailtone site indicates (as far as I can tell). He and I talked via email back and forth quite a few times and was extremely helpful in me getting my RM4 to sing the way I wanted it to.</p><p></p><p>A+ for Randall getting my issue resolved quickly.</p><p>A+ for Bruce Egnater for being great all around.</p></blockquote><p></p>
[QUOTE="jimosity, post: 1312, member: 131"] When I got my RM4's, I initially bought two of them, then realized a slight lag in delay time when switching channels via midi. I contacted Randall and told them what was happening and asked if they had any suggestions to improve the switching time when changing channels via MIDI. They consulted Bruce Egnater and decided that I needed a chip replaced in my RM4 to change the switching time from 50ms to 10ms. Since I owned 2 RM4's, they sent me two chips, I replaced them and then everything worked incredibly well! Before the grailtone site had the mods for the MTS modules online; I wrote to Bruce asking him some questions about modifying some of the tones I was getting from a couple of the modules. He gave me a very thorough rundown of how to mod them; including one extra chip replacement than the grailtone site indicates (as far as I can tell). He and I talked via email back and forth quite a few times and was extremely helpful in me getting my RM4 to sing the way I wanted it to. A+ for Randall getting my issue resolved quickly. A+ for Bruce Egnater for being great all around. [/QUOTE]
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Modular Amps
Egnater / Randall Modular Amps
Randall Customer Service get's an A+
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