khingpynn
Well-known member
In the interests of all Randall customers...
I talked with Steve baldwin today and aired my concerns in regards to the Randall module delays and the tolex issues on the Lynch Box.
Mr. Baldwin said that to his knowladge modules should have went out to Canadian customers a month ago.
Their production manager is at a trade show in Germany right now and may be hard to get a hold but he said he will make efforts to talk with him ASAP and see if the modules shipped and if so the location of the modules.
In regards to the tolex issues he said that regular production models had a single bad run of an issue with the glue catalist however he was unaware of toles issues in their high end amps.
Mr. Baldwin took the opportunity to apolagize to me saying he is very sorry that things have went so badly wrong and that I as a Randall customer deserve better service that whats currently happening.
I told him that there is a lot of concern on the Randall MTS forum with the current module issues and that the tolex issues are being mentioned aswell. He seemed to be concerned that this might also get mentioned on Harmony Central.
Mr. Baldwin assured me he would call me back if not today on Monday with answeres on both my queries.
He also told me that in addition to me deserving resolve with the issues at hand I will also get a swag package sent out to me through MCC.
All in all there are many things in the conversation I had today with Mr. Baldwin that I have heard too many times before. Whether he makes good on his promises is questionable. However if he does not make good I am going to take more severe measures and talk with Rudy Schlacher ( his boss ) which will go something like this... it's been long enough and thats why I brought my Lynch Box back for a full refund.
It's in everyones best interest to contact Randall with their lagitimate concerns whether it be with a regular production model amp or a signature "high end" amp. Voice your concerns let randall know that when you pay good money for a product you expect everything to be in order.
Fell free to PM me in regards to these issues.
Khing
I talked with Steve baldwin today and aired my concerns in regards to the Randall module delays and the tolex issues on the Lynch Box.
Mr. Baldwin said that to his knowladge modules should have went out to Canadian customers a month ago.
Their production manager is at a trade show in Germany right now and may be hard to get a hold but he said he will make efforts to talk with him ASAP and see if the modules shipped and if so the location of the modules.
In regards to the tolex issues he said that regular production models had a single bad run of an issue with the glue catalist however he was unaware of toles issues in their high end amps.
Mr. Baldwin took the opportunity to apolagize to me saying he is very sorry that things have went so badly wrong and that I as a Randall customer deserve better service that whats currently happening.
I told him that there is a lot of concern on the Randall MTS forum with the current module issues and that the tolex issues are being mentioned aswell. He seemed to be concerned that this might also get mentioned on Harmony Central.
Mr. Baldwin assured me he would call me back if not today on Monday with answeres on both my queries.
He also told me that in addition to me deserving resolve with the issues at hand I will also get a swag package sent out to me through MCC.
All in all there are many things in the conversation I had today with Mr. Baldwin that I have heard too many times before. Whether he makes good on his promises is questionable. However if he does not make good I am going to take more severe measures and talk with Rudy Schlacher ( his boss ) which will go something like this... it's been long enough and thats why I brought my Lynch Box back for a full refund.
It's in everyones best interest to contact Randall with their lagitimate concerns whether it be with a regular production model amp or a signature "high end" amp. Voice your concerns let randall know that when you pay good money for a product you expect everything to be in order.
Fell free to PM me in regards to these issues.
Khing