I wish l had a better story to tell regarding Randall and their customer support. But l thought l'd tell my story.
About a year ago l bought the RM 4 and RT2/50, in the shop it sounded great even when l bought it home plug it in, it sounded great, but this is where my trouble started, l tried setting up the midi, and it didn't work whatsoever, it ended up being the midi was set to the wrong channel on the preamp, which was fine and an easy fix, but l never got the midi to work on the Power Amp, but l gave up, and after trying to contact Randall, they either ignored my problem or just couldn't help me. then after about a week of owning it, both the power amp and Preamp, started to blow fuses and tubes. So l sent it back for repairs, after a couple of months, l get it back, all working fine apartently, l did an extensive playing through it to make sure it was working alright, then after a week, once again, it started blowing fuses and tubes, l tried to contact Randall to talk to them directly about it, l've yet to receive a reply from them, so once Randall couldn't help me, l called the store l bought it from, told them what happened (again), the guy said he'd have to send it off for repairs (again), after l said a few "kind" words to him, and threatened them that l would speak to a lawyer regarding this, he said he would give me my full refund.
Even though l think the MTS series is a great idea, l wouldn't buy another one again, after all teh money l spend on this thing and the way Randall treated me.
I'm glad the rest of you guy and girls have had no problems, with your Randall problems and tech support. I hope none of you have to go through what l went through.
I thought some of you might want to hear my story,
Cheers,
Riddick.