muudrock
Well-known member
A little background...
A few weeks ago, my MOD100 head quit working. Even after replacing the mains fuse, nothing. So, I called Bruce to see about getting if fixed. I don't have a good amp repair guy around here so I decided to have Bruce fix it and we decided I could just drive the amp up to him. In the meantime, I've been using my backup--a Randall RM100. Guess what? It blew up. I was ampless. I ended up driving the 3 hours up to Egnater World Headquarters so I wouldn't have to ship it(them) and risk damage- I have bad luck with UPS and Fedex.
Anyway, All is good! I want to thank Bruce, Frank and Terry for their hospitality and getting my amp(s) back in service. All great people!! Bruce spent a good 5 hours of his day repairing not only my Mod100 but my Randall as well! On top of it all, he barely charged me anything for his time and expertise!! Guys, customer service doesn't get any better. To make the trip even better, I got to sit around and play just about every module they make while I waited. Let's just say I enjoyed myself! The COD is an awesome module and I really like the Twin/DLX module. Both are definitely future purchases.
I just wanted to pass along my experience today and give props to a first class operation.
Also, for those of your waiting for modules, it shouldn't be too long
....Kinda Like a Candy Store!
A few weeks ago, my MOD100 head quit working. Even after replacing the mains fuse, nothing. So, I called Bruce to see about getting if fixed. I don't have a good amp repair guy around here so I decided to have Bruce fix it and we decided I could just drive the amp up to him. In the meantime, I've been using my backup--a Randall RM100. Guess what? It blew up. I was ampless. I ended up driving the 3 hours up to Egnater World Headquarters so I wouldn't have to ship it(them) and risk damage- I have bad luck with UPS and Fedex.
Anyway, All is good! I want to thank Bruce, Frank and Terry for their hospitality and getting my amp(s) back in service. All great people!! Bruce spent a good 5 hours of his day repairing not only my Mod100 but my Randall as well! On top of it all, he barely charged me anything for his time and expertise!! Guys, customer service doesn't get any better. To make the trip even better, I got to sit around and play just about every module they make while I waited. Let's just say I enjoyed myself! The COD is an awesome module and I really like the Twin/DLX module. Both are definitely future purchases.
I just wanted to pass along my experience today and give props to a first class operation.
Also, for those of your waiting for modules, it shouldn't be too long
....Kinda Like a Candy Store!
