No response from customer service - company doing ok?

[tkm6002]

Hey,
Does anyone know anything about if things are going ok with this company - especially in their customer service and repairs department?
I sent in a Syn-1 in for repair back in August - it took them a couple of months and they finally sent it back to me still broken. I sent it back to them, but now I can't get ahold of their customer service and they haven't returned any of my messages. Any one else have any recent experience with their customer service and repairs department?

 

[TechAdmin]

Welcome to the forum, and I hope one of the other members knows the answer to your question to help you out.

 

[metalmm785]

Hey,
Does anyone know anything about if things are going ok with this company - especially in their customer service and repairs department?
I sent in a Syn-1 in for repair back in August - it took them a couple of months and they finally sent it back to me still broken. I sent it back to them, but now I can't get ahold of their customer service and they haven't returned any of my messages. Any one else have any recent experience with their customer service and repairs department?

Try reaching out to Josh at [email protected].

 

[tkm6002]

Try reaching out to Josh at [email protected].

Thanks. That's who I was originally working with but haven't gotten a reply for a long time now.

Any other recommendations?

 

[metalmm785]

Thanks. That's who I was originally working with but haven't gotten a reply for a long time now.

Any other recommendations?

In that case, I would try emailing Dave Friedman as he probably knows who to contact in BAD for help. His email is [email protected].

 

[sanbruno]

I am getting great support from BAD (although the issue with my IICP is not solved yet), also synergy powers some of the most successful latest releases such as Friedman IRX and Soldano Astro 20, that will also be available as a synergy head SYN-20ir soon. times are hard for many, but they seem to be doing some good stuff.