New module arrived broken - unhappy with support

[Crowie]

Hello,

I have bought two modules for a Syn 2, SLO and VH-4.

Unfortunately the VH-4 module arrived broken, the mid knob on the first channel is not working and the channel sounds very dump.

It took me several mails to even reach anybody while explaining the problem and now I‘m not reaching anybody again being left with a new device I bought that is not working since 5 weeks.

Does anyone know what to do?

Many thanks.

 

[j4q0]

I would just return it to wherever you bought it from.

 

[Crowie]

I would just return it to wherever you bought it from.

It was synergy directly, the company itself from this website.

 

[j4q0]

I bought stuff from them and a year later when I had an issue that turned into a warranty repair they were fairly quick to reply and solve the issue..
Lots of people have had issues contacting them though.
A broken module right out of the box is a return for me, I would try contacting them again by phone and email and ask for a return and buy a new module it that's going to speed up the process.
Hope you get your issue resolved soon.

 

[Elric]

I bought stuff from them and a year later when I had an issue that turned into a warranty repair they were fairly quick to reply and solve the issue...

Same. Just use the contact form on the web site. They repaired a my Pittbull module like a year after I bought it and it had developed an intermittent volume issue. There support has answered numerous questions in a timely manner too.